In the more northern US states, winter temperatures can oscillate wildly. Because of these fluctuations, the freeze-and-thaw can do a real number on your concrete flooring. As winters come and go, your concrete continues to deteriorate. However, there’s a cure for damaged concrete. So What Produces the Damage? Water is a strange liquid. When it freezes, it expands around 9 …
GarageFloorCoating.com has been in business for over 23 years, changing neighborhoods for the better. During this time, we’ve developed, tested and continuously improved our private-labelled epoxy, polyurethane, polyurea-polyaspartic products. And we’ve learned tricks-of-the-trade. Like which equipment and in-field techniques produce the best results. With our products, experience and know-how, and together with our GFC dealers and franchisees, we’ve installed over …
If you’re a professional contractor that specializes in the installation of epoxy, polyurethane or polyaspartic floor coatings, then you know the importance of concrete preparation. Using the right equipment for coatings during this step is critical to installing high quality floor coatings. Concrete Surface Profile (CSP) For epoxy coating products to properly “bond”, the concrete needs to be rough. That …
The actual installation of an epoxy coating system is just one part of the customer experience. As a contractor specializing in epoxy, polyurethane and polyurea-polyaspartic coatings (www.garagefloorcoating.com), we can install beautiful flooring. However, the breakdown of an essential customer touch point may determine whether we get a 1-star or 5-star review. In this blog, I’ll provide some tips on another …
Am I just getting old and grumpy or has exceptional customer service taken a bit of a hit these days? It appears to be the latter (although, I am getting old too). Recent studies from Arizona State University show that customer’s perceive customer service to be getting worse over time. Customer “problems” climbed from 32% in 1976 to 50% in …
The physical installation of an epoxy coating system is only one small part of the customer experience. There are several essential customer “touch points” that occur before, during, and after coating installation. In this blog, I’ll focus on the (often overlooked) etiquette of job site departure. Isn’t Installing Awesome Epoxy Flooring Enough? Great customer communication, job site arrival etiquette, proper …
